This Refund/Returns Policy governs all orders placed through QMAY FOOD ASIA’s online stores.
To enquire about returning a product purchased from us, please contact us directly at WhatsApp +6 017-295 8168 or this email inquiry@qmayfoodasia.com.
We at QMAY FOOD ASIA SDN BHD are dedicated to providing high-quality products. We are confident you will love everything you have ordered, but if something isn’t right, please let us know.
QMAY FOOD ASIA SDN BHD will only accept returns for the following scenarios:
• Goods damaged or faulty prior to delivery.
• Goods that vary from their description on this website.
• Goods supplied incorrectly.
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
Returns Process:
Note: Please do not return any goods before contacting us.
Associated shipping costs for returns initiated due to ordering mistakes or change of mind will not be covered by QMAY FOOD ASIA SDN BHD.
Please return the product/s to us in the original condition within 7 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.
Please indicate a reason for your return using the provided detail on your packing slip. Along with this, please indicate your preferred remedy.
All returns should be sent with supporting documentation in original or appropriate packaging to:
QMAY FOOD ASIA SDN BHD
No. 32, Perindustrian PP3,
Taman Perindustrian Putra Permai,
Bandar Putra Permai 43300,
Seri Kembangan, Selangor,
Malaysia.
For any additional information on our return policies, please get in touch with us on +6 017-295 8168, or email us at inquiry@qmayfoodasia.com